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Frequently Asked Questions

What was the former name of the NOW Arena in Hoffman Estates?

The former name of the NOW Arena in Hoffman Estates was the Sears Centre Arena. Opened in 2006, this versatile indoor venue was originally named after the Sears department store chain, serving as a prime location for concerts, sporting events, and entertainment in the Chicago suburbs. In September 2020, the arena was renamed to NOW Arena following a new naming rights agreement with NOW Health Group, a natural products company headquartered in the same region. The venue's rebranding reflects its ongoing commitment to hosting major events while supporting local businesses. Whether you're searching for tickets to concerts, family shows, or sports games, NOW Arena (formerly Sears Centre Arena) remains a top destination for entertainment in Hoffman Estates, Illinois.

What was the old concert venue in Hoffman Estates Illinois?

The old concert venue in Hoffman Estates, Illinois, is the Sears Centre Arena, now known as NOW Arena. Since its opening in 2006, the Sears Centre Arena became a go-to destination for major concerts, sporting events, and family entertainment in the northwestern suburbs of Chicago. Many renowned artists and touring acts performed at this venue, making it a significant hub for live music and events in the area. While smaller venues and community centers existed previously, the Sears Centre Arena (NOW Arena) truly put Hoffman Estates on the map for large-scale entertainment. Today, as NOW Arena, it continues this legacy, attracting top-tier performers and hosting a wide range of events for fans across the region.

What is the purse policy at NOW Arena?

The purse policy at NOW Arena in Hoffman Estates, Illinois, is designed to ensure the safety and security of all guests. Small purses or clutches are permitted, typically not exceeding 12” x 12” x 6” in size. All purses are subject to inspection upon entry. Backpacks, large bags, and oversized purses are not allowed inside the arena, with exceptions only for medically necessary items or diaper bags, which must also be inspected. It's recommended to bring only essential items in a clear or small bag to expedite entry. For the most current and detailed information, always check the NOW Arena's official website or contact guest services before your event, as policies may vary depending on the specific show or event.

What is the bag policy at NOW Arena?

The bag policy at NOW Arena in Hoffman Estates, IL, prioritizes guest safety and efficient entry. Only small bags, purses, or clutches up to 12” x 12” x 6” are permitted inside the arena. Backpacks, large totes, and duffel bags are strictly prohibited. Exceptions are made for medically necessary items and diaper bags, which must be inspected at the entrance. All bags are subject to search by security staff. To ensure a smooth experience, guests are encouraged to limit the number of items they bring and opt for clear bags when possible. For event-specific bag policies or updates, check the NOW Arena's official website prior to arrival, as regulations may change depending on the event or organizer.

Does Wintrust Arena have a box office?

Yes, Wintrust Arena in Chicago has a box office on site. The Wintrust Arena Box Office is located at 200 East Cermak Road, near Gate A of the venue. It offers ticket sales, will-call pickup, and customer service for concerts, sporting events, and other performances hosted at the arena. Box office hours typically vary based on event schedules, but it generally opens several hours before each event and is also open for select hours on non-event days. For the most accurate information regarding box office hours, ticket availability, and services, it's recommended to visit the official Wintrust Arena website or contact their customer service directly before attending your event.