Kaseya Center All-Access Tour

Wed Dec 3 at 3:00pm

Miami, FL

Event Info

Embark on a guided behind-the-scenes tour of Miami’s premier sports and entertainment venue, and home of the 3-time NBA Champion Miami HEAT. Stops include: Miami HEAT training facilities, arena suites and lounges, media control room, and many more. Estimated duration: 1 to 1.5 hours. Adult tickets: 18 years old or over Minor tickets: 2-17 years old (must be accompanied on the tour by a ticketed adult) Minors under 2 years old do not require a ticket. Other notes: Tickets are non-refundable and non-transferrable. Dates/times are also non-transferrable. Availability for specific dates and/or times are subject to change. Furthermore, tours that have not reached a minimum number of participants may be canceled up to 48 hours prior to the schedule time. In the event that either happens, you will receive a refund of your purchase to the card used for payment. Please plan to arrive 15 minutes before your tour starts. Should you miss your start time, we will try our best to accommodate you in the subsequent time slot, provided that there is availability. For the safety of our guests, Kaseya Center does not permit certain items into the Kaseya Center. Prohibited items include: Bags, purses, backpacks, briefcases, duffle bags larger than 10” x 6” x 2"; outside food or beverage; recording devices, tripods, and professional camera auxiliary lenses; illegal substances; and weapons of any kind. Management reserves the right to restrict any article not specifically listed above. Management or Security personnel may request to inspect any bag or purse, entering into the Kaseya Center. The Kaseya Center is a “smoke-free” facility. “Smoking” (which includes emitting vapors via e-cigarettes) is not permitted. This is a walking/standing tour in English that will last 60-90 minutes. If you have questions about additional accomodations/accessibility, please contact Guest Experiences at 786.777.1237 or email: [email protected]. Tour route may vary based on arena schedule. Additional information is available at https://www.kaseyacenter.com/guest-services/a-z-guide and https://www.kaseyacenter.com/guest-services/faqs.

Wed - December 3, 2025 • 3:00 PMTickets

Additional dates

Venue

Kaseya Center

601 Biscayne Blvd, Miami, FL

https://www.kaseyacenter.com/

(786) 777-1000

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Frequently Asked Questions

What is Kaseya in Miami?: Kaseya in Miami refers to the Kaseya Center, a premier multi-purpose indoor arena located in downtown Miami, Florida. Renowned as the home of the NBA's Miami HEAT, the Kaseya Center also hosts a diverse range of live events, including concerts, family shows, and major sporting events. The arena boasts state-of-the-art facilities, modern amenities, and a prime location along Biscayne Bay, making it a central hub for entertainment in Miami. With a seating capacity of up to 21,000, the Kaseya Center attracts millions of visitors each year, offering world-class experiences for fans and attendees. Whether you're catching a HEAT game or enjoying a live concert, the Kaseya Center is synonymous with unforgettable entertainment in Miami.
What was the old name of the Kaseya Center Miami?: The old name of the Kaseya Center in Miami was the FTX Arena. Prior to being named FTX Arena, it was widely known as the American Airlines Arena, a name it held from its opening in 1999 until 2021. The FTX Arena moniker came into effect after a naming rights deal with the cryptocurrency exchange FTX, but that agreement ended in early 2023. Since April 2023, the venue has been officially known as the Kaseya Center, following a new naming rights partnership with Kaseya, a Miami-based global IT management software company. The arena's changing names reflect its dynamic role in the city's sports and entertainment landscape.
What does kaseya stand for?: Kaseya is a global software company specializing in IT management and security solutions for businesses. The name "Kaseya" is derived from the company's mission to provide IT professionals with powerful tools to manage, secure, and automate their IT infrastructure. Established in 2000 and headquartered in Miami, Kaseya has become a leader in the managed services and IT automation industry, serving clients worldwide. The company's sponsorship of the Kaseya Center highlights its strong local presence and commitment to supporting the Miami community. For many, the Kaseya Center's name represents innovation, technology, and the intersection of business and entertainment in Miami.
Is Kaseya Center in South Beach?: The Kaseya Center is not located in South Beach. Instead, it is situated in downtown Miami, specifically at 601 Biscayne Boulevard, along the scenic Biscayne Bay waterfront. While South Beach is famous for its vibrant nightlife, art deco architecture, and sandy beaches, it is a neighborhood in Miami Beach, which is across the Biscayne Bay from downtown Miami. The Kaseya Center's central downtown location makes it accessible from South Beach and other parts of the city, but it is not within the South Beach neighborhood itself. Fans and visitors can easily reach the arena via public transportation, rideshare, or car from anywhere in the greater Miami area.
Can I buy Miami HEAT tickets at the arena?: Yes, you can buy Miami HEAT tickets at the Kaseya Center arena. The venue features an on-site box office, where fans can purchase tickets for upcoming Miami HEAT games as well as other events hosted at the arena. For convenience, tickets are also available online through official sources like Gigfomo and the Miami HEAT's website. Buying tickets directly at the arena ensures authenticity and immediate access, especially on game days or for last-minute purchases. The box office is generally open on event days and during regular business hours, but it's always a good idea to check the arena's official website for current hours and ticketing policies before visiting.