Disney On Ice presents Frozen & Encanto

Frequently Asked Questions

Is CFG Arena the old civic center?

Yes, CFG Bank Arena is the renovated version of Baltimore's historic Civic Center. Originally opened in 1962 as the Baltimore Civic Center, it has undergone several name changes and significant renovations over the years. The venue was previously known as the Baltimore Arena and Royal Farms Arena. After extensive upgrades and modernization, it reopened as CFG Bank Arena in 2023. The transformation brought state-of-the-art amenities, updated seating, and improved concessions, making it a premier destination for concerts, sports, and live events in downtown Baltimore. While the spirit and legacy of the old civic center remain, CFG Bank Arena offers visitors a completely revitalized event experience.

How much is CFG Bank Arena parking?

Parking at CFG Bank Arena varies depending on the event, location, and time of purchase. On average, parking rates near CFG Bank Arena range from $15 to $30 per vehicle in nearby garages and lots. Some premium or event-specific lots may charge higher rates, especially for major concerts or high-demand events. It's highly recommended to reserve parking in advance through sites like SpotHero or ParkWhiz to secure a spot and potentially save money. Limited street parking is available but may be subject to time restrictions and higher rates during events. Arriving early or using public transportation can also help avoid parking hassles.

Does CFG Arena have a clear bag policy?

Yes, CFG Bank Arena enforces a clear bag policy to ensure the safety and security of all guests. Attendees are permitted to bring one clear plastic, vinyl, or PVC bag that does not exceed 12” x 6” x 12”. Small clutch purses, no larger than 6.5” x 4.5”, are also allowed. Backpacks, large totes, and non-clear bags are strictly prohibited. Exceptions are made for medically necessary items, which will be inspected upon entry. It's important to review the arena's official guidelines before your visit, as the clear bag policy is strictly enforced and helps speed up the entry process for all guests.

Is CFG Arena cashless?

CFG Bank Arena is a fully cashless venue, enhancing convenience and security for all guests. All purchases for concessions, merchandise, parking, and other on-site amenities must be made using credit or debit cards, mobile payment options like Apple Pay and Google Pay, or prepaid cards. The arena does not accept cash transactions at any of its sales points. For guests who arrive with cash only, there are reverse ATM kiosks located inside the arena where you can convert cash into a prepaid debit card for use during your visit. This cashless policy helps provide a faster, safer, and more efficient guest experience.

Can you buy tickets at CFG Arena?

Yes, you can buy tickets at CFG Bank Arena, but online purchasing is highly recommended for the best selection and convenience. The arena's on-site box office is open on event days for ticket purchases and will-call pick-up, typically opening several hours before the event start time. However, high-demand events may sell out quickly, and purchasing tickets through official platforms like Gigfomo ensures you secure your seats in advance. Buying online also allows you to easily compare prices, select specific seats, and receive mobile tickets instantly. For last-minute needs or special assistance, the CFG Bank Arena box office provides in-person support on event days.